Customer did not leave any comments.
Submitted On 10/15/22

Get rid of the rats

Keep the weeds better in control/trimmed

Everything is great. Short of free rent, couldn’t be better.

I think everything is great. Very convenient to be down the road from our house.

Customer did not leave any comments.
Submitted On 10/15/22

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Submitted On 10/15/22

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Submitted On 10/15/22

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Submitted On 10/15/22

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Submitted On 10/15/22

We went to the facility to check our vehicle. We could not get the gate to open. We tried every paper we had from the facility. We called the number of the office personnel but finally walked to our unit.

The lighting for the RV storage spots do not work. I occassionally will either pickup or drop my trailer at night and its been hard to see anything. I have addressed this with the property manager on several occassions. There are vehicles that you can tell are broke down will never be moved.

Customer did not leave any comments.
Submitted On 10/16/22

I had no idea I was leaving until I received this survey. I will say that there has been near zero communication. The 5 or 6 times I have gone to the office in the past year, they seem frustrated to see customers there, and I generally feel unappreciated as a customer.

Customer did not leave any comments.
Submitted On 10/16/22

Your people are the best

Customer did not leave any comments.
Submitted On 10/16/22

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Submitted On 10/16/22

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Submitted On 10/16/22

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Submitted On 10/16/22

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Submitted On 10/17/22

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Submitted On 10/18/22

Repair damaged security entry and exit keypads. Reasonable prices instead of market hike.

Customer did not leave any comments.
Submitted On 10/21/22

Appreciate the recent mow of the vehicle storage areas. the weeds and poison ivy were getting out of control.

More totally enclosed RV/Travel Trailer spots…

Customer did not leave any comments.
Submitted On 11/2/22

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Submitted On 11/3/22

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Submitted On 11/4/22

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Submitted On 12/10/22

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Submitted On 12/10/22

Nothing. The manager is phenomenal. Definitely need to keep her

Customer did not leave any comments.
Submitted On 12/10/22

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Submitted On 12/10/22

Cost a little on high side could be $10 or $20 cheaper.

Customer did not leave any comments.
Submitted On 12/10/22

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Submitted On 12/10/22

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Submitted On 12/10/22

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Submitted On 12/10/22

The RV storage has not lighting that works. There are bulbs in the fixtures but they aren't working or need to be replaced. I have brought it up to the manager several times and get told that she can't do anything about it. I some times have to hook or unhook to my RV at night and its not easy in the dark and also trying to back in to my spot with other trailers next to me is unsafe. I also have to deal with the power going and having to reset the breaker myself so i can charge the batteries on my RV.

Our window was broken on our travel trailer caused by the grounds keeper using a weedeater or lawnmower around the gravel parking area. This should have been covered by the owner of the facility and not us, since it was not our fault. This was not worth our insurance deductible, so we had to pay out of pocket. Compensation could have been made by monthly credits to our account but the manager refused even though they admitted that it was caused by their personnel.

Get rid of rodents

Customer did not leave any comments.
Submitted On 12/10/22

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Submitted On 12/11/22

Very accommodating, easy yet secure access.

Customer did not leave any comments.
Submitted On 12/12/22

Everything is going good for now. Thank you.

Add gravel to covered storage spaces and drive lanes to reduce mud. Fix the wobbly exit pin pad pole.

No longer receiving timely receipts set up on auto payments, when you call the person answering always sounds like we just woke them up ,

Customer did not leave any comments.
Submitted On 12/16/22

Please fix the pedestal on the exit keypad. It is loose and thus the keypad "bounces". Been this way for a year.

better means of access. i keep loosing the code, a code key or something that would make access better is also better

Customer did not leave any comments.
Submitted On 12/30/22

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Submitted On 1/30/23

Customer did not leave any comments.
Submitted On 1/30/23

Cut weeds more often. Add additional breakers to split up load. Every time I show up the breakers are tripped and my battery is dead. Too many stalls on a single 20amp. On top of that you keep raising the rates due to energy cost. When I see that as justification I expect to at least be able to use the energy!

Customer did not leave any comments.
Submitted On 1/30/23

Customer did not leave any comments.
Submitted On 1/30/23

Cheaper prices is the only way to improve

Customer did not leave any comments.
Submitted On 1/30/23

Don’t really have any communication with management except email every other month about payment coming up.

Manager is great and facilities are excellent

Allow leaving my battery tender plugged in

Customer did not leave any comments.
Submitted On 1/30/23

I have had a pleasant experience so far.

Customer did not leave any comments.
Submitted On 1/31/23

Fix all the security lights and replace the bulbs in the RV/ Boat storage.

Customer did not leave any comments.
Submitted On 1/31/23

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Submitted On 2/1/23

They do an amazing job on managing the units.

The only trouble I've ever experienced was the gate keypad not working properly or is loose and wonky.

Customer did not leave any comments.
Submitted On 2/6/23

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Submitted On 2/6/23

Very pleased, kind and friendly manager.

Return to 24 hrs access

Customer did not leave any comments.
Submitted On 2/22/23

Our beginning experience went well. Due to the rise in cost and finances we moved our trailer and communicated this to office staff several weeks ahead of time, but there seemed to be some chaos and miscommunication within the office as they sent us a bill for the next month when we had canceled.

Customer did not leave any comments.
Submitted On 3/24/23