Diamond Self Storage Management, LLC

Now Accepting Management Contracts
Diamond Self Storage of Texas - Waco - 9409 China Spring Road, Waco TX 76708

Diamond Self Storage of Texas - Waco Property Photo

Diamond Self Storage of Texas - Waco

9409 China Spring Road
Waco,TX 76708
Phone: (254) 754-7625

Email: DSS29@diamondselfstorage.net


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Office Hours

Monday: 8:00AM - 4:30PM

Tuesday: 8:00AM - 4:30PM

Wednesday: 8:00AM - 4:30PM

Thursday: 8:00AM - 4:30PM

Friday: 8:00AM - 4:30PM

Saturday: 8:00AM - 3:00PM

Sunday: Closed

Holidays: Closed


Property Features

    24-7 Access

    Boat / RV Storage

    Drive Up

    Boxes/Moving Supplies

    On-Site Manager

    Climate Control

    U-Haul Authorized Dealer

    No Cash

    Emailed Invoices

    Credit Cards Accepted

    First Of Month Billing

    Autopay Available



Current Specials

There are currently no specials, but our rates are always low! * * * As always, if you have any questions, please call the property manager at (254) 754-7625. * * *

1


See What Our Tenants Are Saying!

Overall Rating: 4.4 Stars

78 Reviews



5 Star Review!

Customer did not leave any comments.
Submitted On 10/15/22



3 Star Review!

Get rid of the rats

Reply from Diamond Self Storage Management:

We have since engaged with pest control to aggressively rid the property of any rodents. We have discovered that tenants bring unauthorized items such as food/food containers that attract unwanted guests...



Submitted On 10/15/22



4 Star Review!

Keep the weeds better in control/trimmed

Reply from Diamond Self Storage Management:

Our landscaper has been engaged to provide between service for the benefit of the property and our tenants. Thank you for your feedback on this issue.



Submitted On 10/15/22



5 Star Review!

Everything is great. Short of free rent, couldn’t be better.

Reply from Diamond Self Storage Management:

Thank you for your kind words!



Submitted On 10/15/22



4 Star Review!

I think everything is great. Very convenient to be down the road from our house.

Reply from Diamond Self Storage Management:

We agree! Thank you for your review!



Submitted On 10/15/22



4 Star Review!

Customer did not leave any comments.
Submitted On 10/15/22



3 Star Review!

Customer did not leave any comments.
Submitted On 10/15/22



5 Star Review!

Customer did not leave any comments.
Submitted On 10/15/22



5 Star Review!

Customer did not leave any comments.
Submitted On 10/15/22



5 Star Review!

Customer did not leave any comments.
Submitted On 10/15/22



4 Star Review!

We went to the facility to check our vehicle. We could not get the gate to open. We tried every paper we had from the facility. We called the number of the office personnel but finally walked to our unit.

Reply from Diamond Self Storage Management:

We apologize for your less than stellar experience. We've had gate issues that have since been addressed.



Submitted On 10/15/22



3 Star Review!

The lighting for the RV storage spots do not work. I occassionally will either pickup or drop my trailer at night and its been hard to see anything. I have addressed this with the property manager on several occassions. There are vehicles that you can tell are broke down will never be moved.

Reply from Diamond Self Storage Management:

There are several items in the works based off the feedback from our tenants. Fixing the lighting is one of the items.



Submitted On 10/15/22



5 Star Review!

Customer did not leave any comments.
Submitted On 10/16/22



2 Star Review!

I had no idea I was leaving until I received this survey. I will say that there has been near zero communication. The 5 or 6 times I have gone to the office in the past year, they seem frustrated to see customers there, and I generally feel unappreciated as a customer.

Reply from Diamond Self Storage Management:

Our manager has a great rapport with the tenants so we're sorry to hear your experience was less than awesome. This survey was meant to solicit feedback from you, not provoke you to move out. We hope you stay with us and give us a chance to earn 5 stars!



Submitted On 10/16/22



5 Star Review!

Customer did not leave any comments.
Submitted On 10/16/22



5 Star Review!

Your people are the best

Reply from Diamond Self Storage Management:

Thank you for your 5 star review!



Submitted On 10/16/22



5 Star Review!

Customer did not leave any comments.
Submitted On 10/16/22



4 Star Review!

Customer did not leave any comments.
Submitted On 10/16/22



3 Star Review!

Customer did not leave any comments.
Submitted On 10/16/22



5 Star Review!

Customer did not leave any comments.
Submitted On 10/16/22



5 Star Review!

Customer did not leave any comments.
Submitted On 10/17/22



5 Star Review!

Customer did not leave any comments.
Submitted On 10/18/22



4 Star Review!

Repair damaged security entry and exit keypads. Reasonable prices instead of market hike.

Reply from Diamond Self Storage Management:

Our rate increases are on hold until further notice. The gate and keypad issues have since been addressed.



Submitted On 10/18/22



5 Star Review!

Customer did not leave any comments.
Submitted On 10/21/22



4 Star Review!

Appreciate the recent mow of the vehicle storage areas. the weeds and poison ivy were getting out of control.

Reply from Diamond Self Storage Management:

Our landscapers are scheduled to come out but sometimes we have to get them back out to clear excess vegetation. Thank you for your review!



Submitted On 10/22/22



5 Star Review!

More totally enclosed RV/Travel Trailer spots…

Reply from Diamond Self Storage Management:

We are looking into expansion options at the facility. Thank you for your 5 star review!



Submitted On 10/28/22



4 Star Review!

Customer did not leave any comments.
Submitted On 11/2/22



5 Star Review!

Customer did not leave any comments.
Submitted On 11/3/22



5 Star Review!

Customer did not leave any comments.
Submitted On 11/4/22



5 Star Review!

Customer did not leave any comments.
Submitted On 12/10/22



4 Star Review!

Customer did not leave any comments.
Submitted On 12/10/22



5 Star Review!

Nothing. The manager is phenomenal. Definitely need to keep her

Reply from Diamond Self Storage Management:

Cynthia is great. She's a valuable asset to the company and her tenants think she's great too. Thank you for your feedback!



Submitted On 12/10/22



5 Star Review!

Customer did not leave any comments.
Submitted On 12/10/22



5 Star Review!

Customer did not leave any comments.
Submitted On 12/10/22



5 Star Review!

Cost a little on high side could be $10 or $20 cheaper.

Reply from Diamond Self Storage Management:

Please contact the manager, you may be eligible for a couple of discounts. We offer senior, first responder and military discounts. Thank you for your feedback!



Submitted On 12/10/22



5 Star Review!

Customer did not leave any comments.
Submitted On 12/10/22



5 Star Review!

Customer did not leave any comments.
Submitted On 12/10/22



5 Star Review!

Customer did not leave any comments.
Submitted On 12/10/22



5 Star Review!

Customer did not leave any comments.
Submitted On 12/10/22



3 Star Review!

The RV storage has not lighting that works. There are bulbs in the fixtures but they aren't working or need to be replaced. I have brought it up to the manager several times and get told that she can't do anything about it. I some times have to hook or unhook to my RV at night and its not easy in the dark and also trying to back in to my spot with other trailers next to me is unsafe. I also have to deal with the power going and having to reset the breaker myself so i can charge the batteries on my RV.

Reply from Diamond Self Storage Management:

The breakers are tripping because they are supposed to be on a trickle charge. The lighting on the property has been an issue and will be 100% addressed in the very near future. That project is moving forward now with completion very soon.



Submitted On 12/10/22



4 Star Review!

Our window was broken on our travel trailer caused by the grounds keeper using a weedeater or lawnmower around the gravel parking area. This should have been covered by the owner of the facility and not us, since it was not our fault. This was not worth our insurance deductible, so we had to pay out of pocket. Compensation could have been made by monthly credits to our account but the manager refused even though they admitted that it was caused by their personnel.

Reply from Diamond Self Storage Management:

This is an issue between the tenant and the landscaper. We advise our tenants to maintain insurance coverage on their property whether its a vehicle or contents stored in a unit. The facility is not responsible for any damages to any tenant property caused by any reason. This is clearly indicated in the self-storage rental agreement.



Submitted On 12/10/22



4 Star Review!

Get rid of rodents

Reply from Diamond Self Storage Management:

Please contact the manager about this issue. Since these feedbacks are anonymous, we have no idea who you are so we can work on a solution to this problem.



Submitted On 12/10/22



5 Star Review!

Customer did not leave any comments.
Submitted On 12/10/22



5 Star Review!

Customer did not leave any comments.
Submitted On 12/11/22



5 Star Review!

Very accommodating, easy yet secure access.

Reply from Diamond Self Storage Management:

Very kind feedback. Thank you!



Submitted On 12/11/22



5 Star Review!

Customer did not leave any comments.
Submitted On 12/12/22



5 Star Review!

Everything is going good for now. Thank you.

Reply from Diamond Self Storage Management:

Thank you for your feedback. We're glad you're having a positive experience storing with us.



Submitted On 12/14/22



5 Star Review!

Add gravel to covered storage spaces and drive lanes to reduce mud. Fix the wobbly exit pin pad pole.

Reply from Diamond Self Storage Management:

We'll definitely look into the pinpad issue. Thank you for your 5 star review!



Submitted On 12/14/22



3 Star Review!

No longer receiving timely receipts set up on auto payments, when you call the person answering always sounds like we just woke them up ,

Reply from Diamond Self Storage Management:

Please contact the manager or the Home Office about your receipts. We can remedy that pretty quickly, we're just not sure which tenant this is because these surveys are anonymous.



Submitted On 12/14/22



5 Star Review!

Customer did not leave any comments.
Submitted On 12/16/22



4 Star Review!

Please fix the pedestal on the exit keypad. It is loose and thus the keypad "bounces". Been this way for a year.

Reply from Diamond Self Storage Management:

We're actively looking into this issue.



Submitted On 12/16/22



5 Star Review!

better means of access. i keep loosing the code, a code key or something that would make access better is also better

Reply from Diamond Self Storage Management:

Just so we're on the same page, you're asking for a better access solution because you keep losing your access code? Thank you for the 5 star review.



Submitted On 12/17/22



5 Star Review!

Customer did not leave any comments.
Submitted On 12/30/22



5 Star Review!

Customer did not leave any comments.
Submitted On 1/30/23



5 Star Review!

Customer did not leave any comments.
Submitted On 1/30/23



3 Star Review!

Cut weeds more often. Add additional breakers to split up load. Every time I show up the breakers are tripped and my battery is dead. Too many stalls on a single 20amp. On top of that you keep raising the rates due to energy cost. When I see that as justification I expect to at least be able to use the energy!

Reply from Diamond Self Storage Management:

Our landscaper has been informed about the weeds. We have not raised tenant rates since May 2022 and have no plans to raise rates in 2023. Not sure where your rate increases are coming from but as a whole, we have not introduced rate increases since mid last year.



Submitted On 1/30/23



2 Star Review!

Customer did not leave any comments.
Submitted On 1/30/23



5 Star Review!

Customer did not leave any comments.
Submitted On 1/30/23



4 Star Review!

Cheaper prices is the only way to improve

Reply from Diamond Self Storage Management:

Please see the manager about military or senior discounts. If you qualify, that might knock down your rate a little bit.



Submitted On 1/30/23



5 Star Review!

Customer did not leave any comments.
Submitted On 1/30/23



3 Star Review!

Don’t really have any communication with management except email every other month about payment coming up.

Reply from Diamond Self Storage Management:

Maybe its a "no news is good news" situation. Our managers are available anytime you need them though.



Submitted On 1/30/23



5 Star Review!

Manager is great and facilities are excellent

Reply from Diamond Self Storage Management:

Great review. Thank you!



Submitted On 1/30/23



4 Star Review!

Allow leaving my battery tender plugged in

Reply from Diamond Self Storage Management:

We do allow a simple trickle charge. Pulling more power than that causes the circuit breakers to pop killing power for all affected RVs.



Submitted On 1/30/23



5 Star Review!

Customer did not leave any comments.
Submitted On 1/30/23



5 Star Review!

I have had a pleasant experience so far.

Reply from Diamond Self Storage Management:

We're glad you've had a great experience so far. Thank you for the 5 star review!



Submitted On 1/30/23



3 Star Review!

Customer did not leave any comments.
Submitted On 1/31/23



3 Star Review!

Fix all the security lights and replace the bulbs in the RV/ Boat storage.

Reply from Diamond Self Storage Management:

We have new lights getting installed currently for the whole property.



Submitted On 1/31/23



5 Star Review!

Customer did not leave any comments.
Submitted On 1/31/23



4 Star Review!

Customer did not leave any comments.
Submitted On 2/1/23



4 Star Review!

They do an amazing job on managing the units.

Reply from Diamond Self Storage Management:

Thank you for sharing.



Submitted On 2/2/23



4 Star Review!

The only trouble I've ever experienced was the gate keypad not working properly or is loose and wonky.

Reply from Diamond Self Storage Management:

We appreciate your patronage and feedback. We will address the issue.



Submitted On 2/4/23



4 Star Review!

Customer did not leave any comments.
Submitted On 2/6/23



5 Star Review!

Customer did not leave any comments.
Submitted On 2/6/23



5 Star Review!

Very pleased, kind and friendly manager.

Reply from Diamond Self Storage Management:

Thank you for your 5 star review!



Submitted On 2/6/23



4 Star Review!

Return to 24 hrs access

Reply from Diamond Self Storage Management:

Please contact the office, we may be able to help you out with getting access when you need it.



Submitted On 2/17/23



5 Star Review!

Customer did not leave any comments.
Submitted On 2/22/23



4 Star Review!

Our beginning experience went well. Due to the rise in cost and finances we moved our trailer and communicated this to office staff several weeks ahead of time, but there seemed to be some chaos and miscommunication within the office as they sent us a bill for the next month when we had canceled.

Reply from Diamond Self Storage Management:

Thank you for your feedback. Just know that invoices come from a program that automatically generate 10 to 15 days before payment is due. It is a reminder that your payment coming due, NOT a Bill. So as long as you are a tenant it will still go out. Only when you have moved out of your space and are removed from the system then, at that time you will longer receive notices. Letting the manager know that you will be moving out will not stop this process until you are absolutely moved out.



Submitted On 3/2/23



5 Star Review!

Customer did not leave any comments.
Submitted On 3/24/23


Show All Reviews



Diamond Self Storage of Texas - Waco Comments/Inquiry

Considering a storage unit here? Already have one at this location? Use this form to contact the store manager directly. Your comments and feedback are always welcome. If you're thinking about renting, ask us questions, we'd love to answer them!
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Storage & Moving Tips

Unit Size How to Visualize What Unit Will Hold Unit Visualization
5' x 5'
25 sq. ft.
Small Closet
Half Bathroom
Chest of drawers or desk mattress set, several boxes and small items OR about 50 file boxes
5' x 10'
50 sq. ft.
Pickup Truck or Cargo Van
Walk-in Closet
Mattress set, sofa, dining room set or chest of drawers, boxes and small items
5' x 15'
75 sq. ft.
Large Walk-in Closet
Small Bedroom
Standard furnishings of one bedroom apartment without appliances, or about 150 file boxes
10' x 10'
100 sq. ft.
Average Size Bedroom Furnishings of one bedroom apartment with refrigerator and washer/dryer, patio furniture and many boxes OR two office suites OR about 200 file boxes
10' x 15'
150 sq. ft.
Large Bedroom Furnishings of two bedroom apartment or small house with appliances, patio furniture and many boxes OR a vehicle or small boat OR it is big enough to fit carpet rolls and building materials
10' x 20'
200 sq. ft.
Small One Car Garage Furnishings of two bedroom house with appliances, patio furniture and many boxes OR a vehicle or small boat OR construction equipment
10' x 25'
250 sq. ft.
Large One Car Garage Furnishings of three bedroom house with appliances, patio furniture and many boxes, garage extras and miscellaneous OR a vehicle or boat
10' x 30'
300 sq. ft.
Extra Long One Car Garage Furnishings of four or five bedroom house with appliances, patio furniture and many boxes, garage extras and miscellaneous OR a vehicle or boat
Unit Size How to Visualize What Unit Will Hold Unit Visualization

Diamond Self Storage Management is a member of the following Self Storage Associations


Texas Self Storage Association




New Mexico Self Storage Association




Oklahoma Self Storage Association

Kansas Self Storage Association