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Property Information: Diamond Self Storage Guthrie
2420 E. College Avenue
Guthrie, OK 73044
Position Title: Relief Manager
On-Site Resident Manager: No
Husband/Wife Team: Not Required -
Bilingual Preferred?: No (A lot of our customer base speaks Spanish (usually) so if you speak Spanish this would help you a lot).
Compensation: Negotiable
Date Added: Oct 09, 2019
   
Job Description: Do you enjoy working with customers but want more responsibility? Are you looking for a challenging job where you make the difference? We are seeking qualified Property Managers to join our team and help run our multi-million dollar properties. If you are self motivated, and have experience in any of the following, we want to talk to you!
  • Retail sales experience
  • Customer service experience

Duties/Responsibilities Job Knowledge and Duties
  • Perform daily functions of running the self storage facility in accordance with company standards
  • Complete daily walk thru including lock checks and cleaning units as needed
  • Make daily bank deposits and ensure accuracy of deposit information
  • Be familiar with the Texas Chapter 59 Lien Laws (Refer to TSSA "Goldbook")
  • Be familiar with self storage unit leases, vehicle and boat/RV lease processes
Professional Image
  • Understand and comply with uniform guidelines set by company
  • Keep office clean and organized, free of any clutter, pets and odors
Repair and Maintenance
  • Perform light repair and maintenance duties, including:
    • Cleaning out units
    • Wiping down doors
    • Pickup up trash
    • Cleaning Hallways, office and bathrooms
    • Change HVAC filters as required
    • Grease door springs on roll-up doors
    • Oil gate chain as needed
  • Report via work order any areas outside manager expertise
  • Oversee contractors and third party vendors work
Administrative & Legal
  • Maintain accurate records for each customer including lease, addendums, correspondence
  • Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company
  • Keeps foreclosure documentation organized and accurate, following company foreclosure checklist and set guidelines
  • Keep post auction paperwork labeled and filed
  • Use computers as designated for business use only
  • Be proficient at Sitelink self storage management software
Collections
  • Perform required communications in accordance with company standards
  • Make collection calls and send reminder notices per company standards
  • Send uncollected balances to approved collection agency
Sales
  • Meet or exceed net rental goal each month
  • Follow up on all internet, e-mail or call center leads, maintaining a 60% conversion ratio from lead to rental
  • Send uncollected balances to approved collection agency
  • Achieve and maintain occupancy and revenue goals each month, maximizing revenue by limiting concessions, discounts and waived late fees
  • Ensure phones are answered in a professional manner
  • Show a storage unit to every walk-in customer
Customer Service
  • Provide greater than expected customer service including:
    • Being polite and respectful, listening to customer’s needs
    • Stand when anyone enters the office
    • Escalate customer concerns as necessary, following up with customer
  • Make collection calls and send reminder notices per company standards
  • Send uncollected balances to approved collection agency
Marketing
  • Perform in-store and off-site grassroots marketing, visiting at least four businesses per weekh
  • Create and keep current a marketing log to track marketing activity
  • Effectively use company provided marketing materials to enhance marketing activities
  • Attend company approved or sponsored marketing events


Requirements
  • 2 Years Minimum Microsoft Office Suite Knowledge preferred
  • Basic Computer Operating Skills
  • Solid working knowledge of Sitelink self storage property management software a plus
  • Retail Sales Experience a plus
  • Outstanding Customer Service Skills (In Person, Phone, E-Mail)
  • Highly Proficient Verbal/Written Communication Skills
  • Ability to Operate with little supervision
  • Positive Attitude/Highly Motivated
  • Work Effectively within a team
  • High Attention To Detail
  • Outstanding Organizational Skills
  • Ability to multi-task and prioritize
  • Ability to pass background checks
  • Must have a dependable vehicle, with proof of insurance (Required)
  • Must have a VALID Drivers License and proof of eligibility to work in the United States (Required)
   
POC Name: Justin Small
POC Email: employment@diamondselfstorage.net
POC Phone: 832-230-3025
Apply For This Relief Manager Position Now